:root {
    --bg: #f5f6fb;
    --surface: #ffffff;
    --surface-soft: #fafaff;
    --text: #171827;
    --text-soft: #6e7184;
    --text-faint: #9a9dae;
    --border: #e7e8f0;
    --border-strong: #d9dbe7;
    --primary: #6d5ce8;
    --primary-dark: #5746d2;
    --primary-soft: #f0edff;
    --green: #18a874;
    --green-soft: #e9faf3;
    --orange: #ed8a2f;
    --orange-soft: #fff3e8;
    --blue: #3c82ed;
    --blue-soft: #ebf3ff;
    --red: #dc5261;
    --red-soft: #fff0f2;
    --shadow-sm: 0 2px 8px rgba(29, 31, 54, .04);
    --shadow-md: 0 14px 36px rgba(37, 34, 73, .08);
    --shadow-lg: 0 24px 60px rgba(33, 30, 65, .16);
    --radius-sm: 10px;
    --radius: 16px;
    --radius-lg: 22px;
    --sidebar-width: 272px;
    --transition: 180ms ease;
    font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
    color-scheme: light;
}

*, *::before, *::after { box-sizing: border-box; }
html { min-height: 100%; -webkit-text-size-adjust: 100%; }
body { margin: 0; min-width: 320px; color: var(--text); background: var(--bg); font-size: 14px; line-height: 1.55; }
button, input, textarea, select { font: inherit; }
button, a { -webkit-tap-highlight-color: transparent; }
a { color: inherit; text-decoration: none; }
button { cursor: pointer; }
[hidden] { display: none !important; }
::selection { color: #fff; background: var(--primary); }

.app-shell { min-height: 100vh; }
.sidebar {
    position: fixed; inset: 0 auto 0 0; z-index: 50; display: flex; flex-direction: column;
    width: var(--sidebar-width); min-height: 100vh; padding: 0 18px 18px; background: var(--surface);
    border-right: 1px solid var(--border); transition: transform var(--transition); overflow-y: auto;
}
.sidebar-brand { display: flex; align-items: center; justify-content: space-between; min-height: 88px; padding: 0 8px; border-bottom: 1px solid var(--border); }
.brand-link { display: inline-flex; align-items: center; gap: 12px; }
.brand-mark { display: inline-grid; place-items: center; width: 42px; height: 42px; color: #fff; background: linear-gradient(145deg, #8979f5, #5b48d6); border-radius: 13px; box-shadow: 0 9px 20px rgba(109, 92, 232, .28); font-size: 19px; }
.brand-copy { display: flex; flex-direction: column; line-height: 1.25; }
.brand-copy strong { font-size: 16px; letter-spacing: -.2px; }
.brand-copy small { margin-top: 3px; color: var(--text-soft); font-size: 11px; }
.sidebar-close { display: none; }
.sidebar-nav { flex: 1; padding: 22px 0; }
.nav-caption, .section-kicker, .eyebrow { margin: 0; color: var(--text-faint); font-size: 10px; font-weight: 800; letter-spacing: 1.35px; }
.nav-caption { padding: 0 14px 9px; }
.nav-link { position: relative; display: flex; align-items: center; gap: 13px; min-height: 48px; margin: 3px 0; padding: 0 14px; color: #5f6274; border-radius: 12px; font-weight: 650; transition: background var(--transition), color var(--transition), transform var(--transition); }
.nav-link > i { width: 21px; font-size: 18px; text-align: center; }
.nav-link:hover { color: var(--primary); background: var(--primary-soft); transform: translateX(2px); }
.nav-link.is-active { color: var(--primary); background: var(--primary-soft); }
.nav-link.is-active::before { position: absolute; left: -18px; width: 4px; height: 28px; content: ""; background: var(--primary); border-radius: 0 8px 8px 0; }
.nav-live-dot { width: 7px; height: 7px; margin-left: auto; background: var(--green); border-radius: 50%; box-shadow: 0 0 0 4px var(--green-soft); }
.sidebar-footer { padding: 14px 0 0; border-top: 1px solid var(--border); }
.sidebar-user { display: flex; align-items: center; gap: 11px; padding: 5px 7px 13px; }
.avatar { display: inline-grid; flex: 0 0 auto; place-items: center; width: 38px; height: 38px; color: var(--primary); background: var(--primary-soft); border: 1px solid #ded7ff; border-radius: 50%; font-size: 12px; font-weight: 800; }
.avatar-sm { width: 36px; height: 36px; }
.sidebar-user-copy { display: flex; min-width: 0; flex-direction: column; }
.sidebar-user-copy strong { overflow: hidden; font-size: 12px; text-overflow: ellipsis; white-space: nowrap; }
.sidebar-user-copy small { color: var(--text-soft); font-size: 10px; }
.logout-form { margin: 0; }
.logout-btn { display: flex; align-items: center; width: 100%; gap: 12px; padding: 11px 13px; color: var(--red); background: transparent; border: 0; border-radius: 11px; font-weight: 650; }
.logout-btn:hover { background: var(--red-soft); }
.sidebar-overlay { display: none; }

.main-area { min-height: 100vh; margin-left: var(--sidebar-width); }
.topbar { position: sticky; top: 0; z-index: 30; display: flex; align-items: center; justify-content: space-between; min-height: 88px; padding: 0 clamp(22px, 3vw, 44px); background: rgba(245, 246, 251, .9); border-bottom: 1px solid rgba(224, 225, 235, .8); backdrop-filter: blur(16px); }
.topbar-start, .topbar-end { display: flex; align-items: center; gap: 14px; }
.topbar h1 { margin: 2px 0 0; font-size: clamp(20px, 2vw, 25px); line-height: 1.2; letter-spacing: -.5px; }
.menu-toggle { display: none; }
.icon-btn { display: inline-grid; place-items: center; width: 40px; height: 40px; color: var(--text-soft); background: var(--surface); border: 1px solid var(--border); border-radius: 11px; transition: all var(--transition); }
.icon-btn.menu-toggle, .icon-btn.sidebar-close { display: none; }
.icon-btn:hover { color: var(--primary); border-color: #cec7ff; background: var(--primary-soft); }
.security-pill, .api-key-status { display: inline-flex; align-items: center; gap: 7px; padding: 7px 11px; color: var(--green); background: var(--green-soft); border: 1px solid #d2f2e5; border-radius: 999px; font-size: 11px; font-weight: 750; white-space: nowrap; }
.content-area { width: 100%; max-width: 1680px; margin: 0 auto; padding: clamp(20px, 2.8vw, 40px) clamp(18px, 3vw, 44px) 48px; }
.panel-card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow-sm); }

.page-intro { display: flex; align-items: center; justify-content: space-between; gap: 18px; margin: -8px 0 24px; }
.page-intro p { max-width: 760px; margin: 0; color: var(--text-soft); line-height: 1.7; }
.btn { display: inline-flex; align-items: center; justify-content: center; min-height: 42px; gap: 8px; padding: 0 17px; border: 1px solid transparent; border-radius: 11px; font-size: 13px; font-weight: 750; transition: all var(--transition); white-space: nowrap; }
.btn:hover { transform: translateY(-1px); }
.btn:active { transform: translateY(0); }
.btn:focus-visible, input:focus-visible, textarea:focus-visible, select:focus-visible, a:focus-visible { outline: 3px solid rgba(109, 92, 232, .2); outline-offset: 1px; }
.btn:disabled { cursor: not-allowed; opacity: .6; transform: none; }
.btn-primary { color: #fff; background: linear-gradient(135deg, #7666ed, #6250dc); box-shadow: 0 7px 18px rgba(98, 80, 220, .2); }
.btn-primary:hover { background: linear-gradient(135deg, #6c5ce8, #5543cd); box-shadow: 0 9px 22px rgba(98, 80, 220, .28); }
.btn-secondary { color: #55586b; background: #fff; border-color: var(--border-strong); }
.btn-secondary:hover { color: var(--primary); border-color: #cfc7ff; background: var(--primary-soft); }
.btn-danger-ghost { color: var(--red); background: transparent; border-color: transparent; }
.btn-danger-ghost:hover { background: var(--red-soft); }
.btn-ai { color: #7258dc; background: linear-gradient(135deg, #f3eeff, #ece9ff); border-color: #ded5ff; }
.btn-sm { min-height: 35px; padding: 0 12px; font-size: 11px; }
.btn-lg { min-height: 50px; padding: 0 22px; }
.btn-block { width: 100%; }
.is-loading { position: relative; pointer-events: none; color: transparent !important; }
.is-loading::after { position: absolute; width: 18px; height: 18px; content: ""; border: 2px solid rgba(255,255,255,.45); border-top-color: #fff; border-radius: 50%; animation: spin .7s linear infinite; }
.btn-secondary.is-loading::after { border-color: rgba(109,92,232,.2); border-top-color: var(--primary); }
@keyframes spin { to { transform: rotate(360deg); } }

.form-group { display: flex; min-width: 0; flex-direction: column; gap: 7px; }
.form-group label, .editor-status label, .filter-group label { color: #434657; font-size: 12px; font-weight: 750; }
input, textarea, select { width: 100%; color: var(--text); background: #fff; border: 1px solid var(--border-strong); border-radius: 11px; transition: border var(--transition), box-shadow var(--transition), background var(--transition); }
input, select { min-height: 44px; padding: 0 13px; }
textarea { display: block; padding: 12px 14px; line-height: 1.65; resize: vertical; }
input::placeholder, textarea::placeholder { color: #b0b2bf; }
input:focus, textarea:focus, select:focus { border-color: #9e91f2; box-shadow: 0 0 0 4px rgba(109, 92, 232, .09); outline: 0; }
.form-row { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.form-row.align-end { align-items: end; }
.grow { flex: 1; }
.field-help { color: var(--text-faint); font-size: 11px; line-height: 1.5; }
.field-help i { margin-right: 4px; }
.field-error { min-height: 0; color: var(--red); font-size: 11px; }
.field-error:not(:empty) { min-height: 17px; }
.has-error { border-color: var(--red) !important; box-shadow: 0 0 0 4px rgba(220, 82, 97, .08) !important; }
.optional { color: var(--text-faint); font-size: 10px; font-weight: 500; }
.label-row { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.label-row > span { color: var(--text-faint); font-size: 10px; }
.input-prefix, .input-suffix, .secret-input, .input-icon-wrap { position: relative; display: flex; align-items: center; }
.input-prefix > span { position: absolute; left: 13px; color: var(--text-faint); font-weight: 750; }
.input-prefix input { padding-left: 31px; }
.input-suffix > span { position: absolute; right: 12px; color: var(--text-faint); font-size: 11px; }
.input-suffix input { padding-right: 62px; }
.input-icon-wrap > i { position: absolute; left: 14px; z-index: 1; color: var(--text-faint); }
.input-icon-wrap input { padding-left: 42px; }
.input-icon-wrap.has-action input, .secret-input input { padding-right: 46px; }
.input-action { position: absolute; right: 6px; display: inline-grid; place-items: center; width: 34px; height: 34px; color: var(--text-soft); background: transparent; border: 0; border-radius: 8px; }
.input-action:hover { color: var(--primary); background: var(--primary-soft); }
.switch { position: relative; display: inline-flex; flex: 0 0 auto; width: 45px; height: 25px; }
.switch input { position: absolute; width: 1px; height: 1px; opacity: 0; }
.switch > span { position: absolute; inset: 0; cursor: pointer; background: #d5d7e1; border-radius: 999px; transition: background var(--transition); }
.switch > span::after { position: absolute; top: 3px; left: 3px; width: 19px; height: 19px; content: ""; background: #fff; border-radius: 50%; box-shadow: 0 2px 6px rgba(20,22,36,.18); transition: transform var(--transition); }
.switch input:checked + span { background: var(--primary); }
.switch input:checked + span::after { transform: translateX(20px); }
.switch-lg { width: 52px; height: 29px; }
.switch-lg > span::after { width: 23px; height: 23px; }
.switch-lg input:checked + span::after { transform: translateX(23px); }

/* Authentication */
.auth-body { min-height: 100vh; background: #fff; }
.auth-shell { display: grid; min-height: 100vh; grid-template-columns: minmax(420px, 1.05fr) minmax(420px, .95fr); }
.auth-visual { position: relative; display: flex; align-items: center; min-height: 100vh; padding: 8vw; color: #fff; background: linear-gradient(145deg, #29224f 0%, #5142aa 54%, #735fe3 100%); overflow: hidden; }
.auth-visual::before { position: absolute; inset: 0; content: ""; background-image: radial-gradient(rgba(255,255,255,.13) 1px, transparent 1px); background-size: 24px 24px; mask-image: linear-gradient(to bottom, rgba(0,0,0,.6), transparent 85%); }
.auth-glow { position: absolute; border-radius: 50%; filter: blur(2px); }
.auth-glow-one { top: -180px; right: -110px; width: 440px; height: 440px; background: rgba(187, 169, 255, .18); }
.auth-glow-two { bottom: -190px; left: -120px; width: 410px; height: 410px; background: rgba(139, 238, 214, .11); }
.visual-content { position: relative; z-index: 1; max-width: 580px; }
.visual-logo { display: inline-grid; place-items: center; width: 58px; height: 58px; margin-bottom: 28px; background: rgba(255,255,255,.13); border: 1px solid rgba(255,255,255,.22); border-radius: 18px; backdrop-filter: blur(10px); font-size: 25px; }
.visual-kicker { margin: 0 0 14px; color: #c9c0ff; font-size: 11px; font-weight: 800; letter-spacing: 2px; }
.visual-content h1 { margin: 0; font-size: clamp(38px, 4.2vw, 62px); line-height: 1.08; letter-spacing: -2.5px; }
.visual-content > p:not(.visual-kicker) { max-width: 520px; margin: 24px 0 0; color: rgba(255,255,255,.72); font-size: 16px; line-height: 1.75; }
.visual-features { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 34px; }
.visual-features span { display: inline-flex; align-items: center; gap: 7px; padding: 8px 12px; background: rgba(255,255,255,.08); border: 1px solid rgba(255,255,255,.12); border-radius: 999px; font-size: 11px; }
.auth-panel { display: flex; align-items: center; justify-content: center; min-height: 100vh; padding: 40px; background: #fff; }
.auth-card { width: 100%; max-width: 440px; }
.auth-card-wide { max-width: 590px; }
.auth-mobile-brand { display: none; align-items: center; gap: 11px; margin-bottom: 40px; }
.auth-heading { margin-bottom: 30px; }
.auth-icon { display: inline-grid; place-items: center; width: 46px; height: 46px; margin-bottom: 18px; color: var(--primary); background: var(--primary-soft); border-radius: 14px; font-size: 20px; }
.auth-heading h2 { margin: 0; font-size: 29px; letter-spacing: -.8px; }
.auth-heading p { margin: 8px 0 0; color: var(--text-soft); }
.auth-form { display: flex; flex-direction: column; gap: 18px; }
.setup-callout { display: flex; align-items: flex-start; gap: 10px; margin-top: 22px; padding: 13px; color: #6557aa; background: var(--primary-soft); border-radius: 11px; font-size: 12px; }
.setup-callout a { font-weight: 800; text-decoration: underline; }
.auth-security-note { margin: 24px 0 0; color: var(--text-faint); font-size: 10px; text-align: center; }
.auth-security-note i { margin-right: 4px; }
.auth-panel-scroll { align-items: flex-start; overflow-y: auto; }
.auth-panel-scroll .auth-card { margin: auto; }
.back-link { display: inline-flex; align-items: center; gap: 7px; margin-bottom: 28px; color: var(--text-soft); font-size: 12px; font-weight: 700; }
.back-link:hover { color: var(--primary); }
.password-rules { display: flex; align-items: flex-start; gap: 9px; padding: 11px 12px; color: #5d6072; background: #f7f7fb; border-radius: 10px; font-size: 11px; }
.password-rules i { color: var(--green); }
.error-page { display: grid; min-height: 100vh; padding: 24px; place-items: center; background: var(--bg); }
.error-card { position: relative; width: min(100%, 470px); padding: 50px 36px; background: #fff; border: 1px solid var(--border); border-radius: var(--radius-lg); box-shadow: var(--shadow-md); text-align: center; overflow: hidden; }
.error-code { position: absolute; top: -35px; right: 12px; color: #f3f1ff; font-size: 130px; font-weight: 900; line-height: 1; }
.error-card .auth-icon { position: relative; }
.error-card h1 { position: relative; margin: 0 0 10px; }
.error-card p { position: relative; margin: 0 0 25px; color: var(--text-soft); }

/* Dashboard */
.welcome-banner { position: relative; display: flex; align-items: center; justify-content: space-between; gap: 30px; margin-bottom: 23px; padding: 28px 30px; color: #fff; background: linear-gradient(120deg, #6553db, #8171ea); border-radius: var(--radius-lg); box-shadow: 0 16px 36px rgba(93, 76, 205, .2); overflow: hidden; }
.welcome-banner::after { position: absolute; top: -120px; right: 20%; width: 260px; height: 260px; content: ""; background: rgba(255,255,255,.08); border-radius: 50%; }
.welcome-banner > * { position: relative; z-index: 1; }
.welcome-banner .section-kicker { color: #d8d1ff; }
.welcome-banner h2 { margin: 6px 0 4px; font-size: 25px; letter-spacing: -.6px; }
.welcome-banner p { margin: 0; color: rgba(255,255,255,.72); }
.bot-health { display: flex; min-width: 255px; align-items: center; gap: 12px; padding: 13px 15px; background: rgba(255,255,255,.12); border: 1px solid rgba(255,255,255,.17); border-radius: 14px; backdrop-filter: blur(10px); }
.health-icon { display: inline-grid; flex: 0 0 auto; place-items: center; width: 40px; height: 40px; background: rgba(255,255,255,.13); border-radius: 12px; font-size: 18px; }
.bot-health > div { display: flex; flex-direction: column; }
.bot-health small { color: rgba(255,255,255,.6); font-size: 8px; font-weight: 800; letter-spacing: 1px; }
.bot-health strong { font-size: 12px; }
.bot-health span:not(.health-icon) { color: rgba(255,255,255,.64); font-size: 9px; }
.stats-grid { display: grid; margin-bottom: 23px; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 16px; }
.stat-card { display: flex; min-width: 0; align-items: center; gap: 14px; padding: 20px; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow-sm); }
.stat-icon { display: inline-grid; flex: 0 0 auto; place-items: center; width: 46px; height: 46px; border-radius: 13px; font-size: 20px; }
.stat-purple .stat-icon { color: var(--primary); background: var(--primary-soft); }
.stat-orange .stat-icon { color: var(--orange); background: var(--orange-soft); }
.stat-green .stat-icon { color: var(--green); background: var(--green-soft); }
.stat-blue .stat-icon { color: var(--blue); background: var(--blue-soft); }
.stat-card > div { display: flex; min-width: 0; flex: 1; flex-direction: column; }
.stat-card small { overflow: hidden; color: var(--text-soft); font-size: 10px; font-weight: 650; text-overflow: ellipsis; white-space: nowrap; }
.stat-card strong { margin-top: 2px; font-size: 24px; line-height: 1.2; }
.stat-card > a { display: inline-grid; place-items: center; width: 31px; height: 31px; color: var(--text-faint); background: #f7f7fa; border-radius: 9px; }
.stat-card > a:hover { color: var(--primary); background: var(--primary-soft); }
.dashboard-grid { display: grid; grid-template-columns: minmax(0, 1.7fr) minmax(280px, .7fr); gap: 20px; }
.card-header { display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 20px 22px; border-bottom: 1px solid var(--border); }
.card-header h3 { margin: 3px 0 0; font-size: 16px; }
.recent-list { display: flex; flex-direction: column; padding: 5px 10px 10px; }
.recent-item { display: flex; align-items: center; gap: 12px; padding: 13px 12px; border-bottom: 1px solid #f0f0f5; border-radius: 10px; transition: background var(--transition); }
.recent-item:last-child { border-bottom: 0; }
.recent-item:hover { background: #fafaff; }
.source-avatar { display: inline-grid; flex: 0 0 auto; place-items: center; width: 39px; height: 39px; color: #b53fa2; background: #fff0fb; border-radius: 12px; font-size: 16px; }
.recent-main { display: flex; min-width: 0; flex: 1; flex-direction: column; }
.recent-main strong { font-size: 12px; }
.recent-main > span { overflow: hidden; color: var(--text-soft); font-size: 10px; text-overflow: ellipsis; white-space: nowrap; }
.recent-meta { display: flex; flex: 0 0 auto; align-items: flex-end; flex-direction: column; gap: 5px; }
.recent-meta small { color: var(--text-faint); font-size: 9px; }
.status-badge { display: inline-flex; align-items: center; padding: 4px 8px; border-radius: 999px; font-size: 9px; font-weight: 800; white-space: nowrap; }
.status-new { color: #b66d18; background: var(--orange-soft); }
.status-reviewing { color: #456dc2; background: var(--blue-soft); }
.status-answered, .status-published { color: #17865f; background: var(--green-soft); }
.status-archived, .status-draft { color: #686b7c; background: #f0f1f5; }
.status-spam, .status-inactive { color: #bd4655; background: var(--red-soft); }
.quick-links { display: flex; flex-direction: column; padding: 8px 14px 14px; }
.quick-links > a { display: grid; align-items: center; gap: 11px; padding: 13px 8px; grid-template-columns: auto 1fr auto; border-bottom: 1px solid #f0f0f5; border-radius: 10px; }
.quick-links > a:last-child { border: 0; }
.quick-links > a:hover { background: #fafaff; }
.quick-icon { display: inline-grid; place-items: center; width: 37px; height: 37px; border-radius: 11px; }
.quick-icon.purple { color: var(--primary); background: var(--primary-soft); }
.quick-icon.green { color: var(--green); background: var(--green-soft); }
.quick-icon.orange { color: var(--orange); background: var(--orange-soft); }
.quick-links a > span:nth-child(2) { display: flex; flex-direction: column; }
.quick-links strong { font-size: 11px; }
.quick-links small { color: var(--text-soft); font-size: 9px; }
.quick-links > a > i { color: var(--text-faint); font-size: 10px; }
.empty-state { display: flex; align-items: center; justify-content: center; min-height: 300px; padding: 30px; flex-direction: column; color: var(--text-soft); text-align: center; }
.empty-state > span, .empty-state > i { display: inline-grid; place-items: center; width: 58px; height: 58px; margin-bottom: 14px; color: var(--primary); background: var(--primary-soft); border-radius: 18px; font-size: 24px; }
.empty-state h3 { margin: 0; color: var(--text); font-size: 15px; }
.empty-state p { max-width: 280px; margin: 5px 0 15px; font-size: 11px; }
.empty-state.compact { min-height: 220px; }

/* FAQ workspace */
.faq-workspace { display: grid; min-height: 690px; grid-template-columns: minmax(300px, 390px) minmax(0, 1fr); gap: 20px; }
.faq-list-panel, .faq-editor { min-width: 0; overflow: hidden; }
.faq-list-panel { display: flex; flex-direction: column; }
.faq-list-toolbar { padding: 16px; border-bottom: 1px solid var(--border); }
.search-input { position: relative; display: flex; align-items: center; }
.search-input > i { position: absolute; left: 13px; color: var(--text-faint); }
.search-input input { padding: 0 38px 0 38px; background: #f8f8fb; border-color: transparent; }
.search-input button { position: absolute; right: 7px; display: inline-grid; place-items: center; width: 29px; height: 29px; color: var(--text-faint); background: transparent; border: 0; border-radius: 8px; }
.list-summary { display: flex; align-items: center; justify-content: space-between; margin-top: 10px; color: var(--text-faint); font-size: 9px; }
.faq-list { flex: 1; max-height: 622px; padding: 8px; overflow-y: auto; }
.faq-item { position: relative; display: flex; align-items: flex-start; gap: 10px; margin-bottom: 5px; padding: 13px 12px; background: #fff; border: 1px solid transparent; border-radius: 12px; cursor: pointer; transition: all var(--transition); }
.faq-item:hover { background: #fafaff; border-color: var(--border); }
.faq-item.is-selected { background: var(--primary-soft); border-color: #dcd5ff; }
.faq-item.is-dragging { opacity: .45; }
.faq-drag { padding-top: 3px; color: #c0c2ce; cursor: grab; }
.faq-drag:active { cursor: grabbing; }
.faq-item-content { display: flex; min-width: 0; flex: 1; flex-direction: column; }
.faq-item-question { display: -webkit-box; overflow: hidden; color: #333648; font-size: 12px; font-weight: 700; line-height: 1.45; -webkit-box-orient: vertical; -webkit-line-clamp: 2; }
.faq-item-meta { display: flex; align-items: center; gap: 6px; margin-top: 7px; }
.mini-dot { width: 5px; height: 5px; background: #c2c4d0; border-radius: 50%; }
.faq-item-meta small { color: var(--text-faint); font-size: 8px; }
.faq-state-dot { width: 8px; height: 8px; margin-top: 5px; background: var(--green); border: 2px solid #fff; border-radius: 50%; box-shadow: 0 0 0 2px #cdeee2; }
.faq-state-dot.is-inactive { background: #b9bbc6; box-shadow: 0 0 0 2px #e8e9ee; }
.faq-editor form { display: flex; min-height: 688px; flex-direction: column; }
.editor-header { display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 19px 22px; border-bottom: 1px solid var(--border); }
.editor-header > div:first-child { display: flex; align-items: center; gap: 12px; }
.editor-icon, .table-icon, .modal-icon { display: inline-grid; flex: 0 0 auto; place-items: center; width: 42px; height: 42px; color: var(--primary); background: var(--primary-soft); border-radius: 12px; font-size: 17px; }
.editor-header h2 { margin: 2px 0 0; font-size: 16px; }
.editor-status { display: flex; align-items: center; gap: 9px; }
.editor-status select { width: 125px; min-height: 36px; padding: 0 10px; font-size: 11px; }
.editor-body { display: flex; flex: 1; padding: 22px; flex-direction: column; gap: 18px; }
.answer-divider { position: relative; display: flex; align-items: center; justify-content: center; color: var(--primary); font-size: 9px; font-weight: 800; letter-spacing: .4px; }
.answer-divider::before, .answer-divider::after { flex: 1; height: 1px; content: ""; background: var(--border); }
.answer-divider span { display: inline-flex; align-items: center; gap: 6px; padding: 0 12px; }
.switch-row { display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 13px 14px; background: #fafaff; border: 1px solid var(--border); border-radius: 12px; }
.switch-row > div { display: flex; flex-direction: column; }
.switch-row strong { font-size: 11px; }
.switch-row small { color: var(--text-soft); font-size: 9px; }
.editor-footer { display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 15px 22px; background: #fcfcfe; border-top: 1px solid var(--border); }
.last-update { color: var(--text-faint); font-size: 9px; }
.last-update i { margin-right: 4px; }
.editor-actions { display: flex; align-items: center; gap: 8px; }

/* Tables and modals */
.table-card { overflow: hidden; }
.table-toolbar { display: flex; align-items: center; justify-content: space-between; gap: 18px; padding: 19px 22px; border-bottom: 1px solid var(--border); }
.table-heading { display: flex; align-items: center; gap: 12px; }
.table-heading h2 { margin: 2px 0 0; font-size: 16px; }
.filter-group { display: flex; align-items: center; gap: 9px; }
.filter-group select { width: 165px; min-height: 38px; font-size: 11px; }
.table-responsive { width: 100%; padding: 8px 18px 18px; overflow-x: auto; }
table.dataTable { border-collapse: separate !important; border-spacing: 0; }
table.dataTable thead th { padding: 13px 10px !important; color: #777a8c; background: #fafafd; border-bottom: 1px solid var(--border) !important; font-size: 9px; font-weight: 800; letter-spacing: .45px; text-transform: uppercase; white-space: nowrap; }
table.dataTable tbody td { padding: 13px 10px !important; color: #4a4d5d; border-bottom: 1px solid #f0f0f4 !important; font-size: 11px; vertical-align: middle; }
table.dataTable tbody tr:hover { background: #fbfaff !important; }
.dt-container .dt-layout-row { margin: 12px 0 !important; }
.dt-container .dt-search { display: flex; align-items: center; gap: 7px; }
.dt-container .dt-search label, .dt-container .dt-length label, .dt-container .dt-info { color: var(--text-soft); font-size: 10px; }
.dt-container .dt-search input { width: 230px; min-height: 38px; margin: 0 !important; }
.dt-container .dt-length select { min-height: 36px; padding: 0 28px 0 9px; }
.dt-container .dt-paging .dt-paging-button { min-width: 34px; min-height: 34px; margin: 0 2px !important; padding: 0 8px !important; color: var(--text-soft) !important; background: #fff !important; border: 1px solid var(--border) !important; border-radius: 9px !important; font-size: 10px; }
.dt-container .dt-paging .dt-paging-button.current { color: #fff !important; background: var(--primary) !important; border-color: var(--primary) !important; }
.table-question { display: -webkit-box; max-width: 360px; overflow: hidden; -webkit-box-orient: vertical; -webkit-line-clamp: 2; line-height: 1.45; }
.table-user { display: flex; min-width: 150px; flex-direction: column; }
.table-user strong { color: var(--text); font-size: 11px; }
.table-user small { color: var(--text-faint); font-size: 9px; }
.table-instagram { color: #a33c90; font-weight: 700; }
.table-actions { display: flex; align-items: center; gap: 5px; }
.table-action { display: inline-grid; place-items: center; width: 33px; height: 33px; color: var(--text-soft); background: #fff; border: 1px solid var(--border); border-radius: 9px; }
.table-action:hover { color: var(--primary); background: var(--primary-soft); border-color: #d7d0ff; }

.app-modal {
    position: fixed;
    inset: 0;
    z-index: 100;
    display: none;
    padding: 24px;
    overflow-x: hidden;
    overflow-y: auto;
    overscroll-behavior: contain;
    -webkit-overflow-scrolling: touch;
}

.app-modal.is-open {
    display: flex;
    overflow: scroll!important;
}

.modal-backdrop {
    position: fixed;
    inset: 0;
    background: rgba(20, 20, 36, 0.48);
    backdrop-filter: blur(4px);
    animation: fade-in 0.18s ease;
}

.modal-dialog {
    position: relative;
    width: min(100%, 900px);
    margin: auto;
    background: #fff;
    border: 1px solid rgba(255, 255, 255, 0.5);
    border-radius: 19px;
    box-shadow: var(--shadow-lg);
    animation: modal-in 0.2s ease;
    overflow:scroll!important;
}

.modal-dialog > form {
    display: block;
}

.modal-xl {
    width: min(100%, 1120px);
}

.modal-md {
    width: min(100%, 730px);
}

@keyframes fade-in {
    from {
        opacity: 0;
    }
}

@keyframes modal-in {
    from {
        opacity: 0;
        transform: translateY(16px) scale(0.985);
    }
}

.modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 18px;
    padding: 17px 20px;
    border-bottom: 1px solid var(--border);
}

.modal-header > div:first-child {
    display: flex;
    align-items: center;
    gap: 12px;
}

.modal-header h2 {
    margin: 2px 0 0;
    font-size: 17px;
}

.modal-body {
    padding: 21px;
}

.customer-form-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 17px;
}

.form-section {
    padding: 17px;
    background: #fcfcfe;
    border: 1px solid var(--border);
    border-radius: 13px;
}

.form-section h3,
.password-section h3 {
    display: flex;
    align-items: center;
    gap: 7px;
    margin: 0 0 15px;
    font-size: 12px;
}

.form-section h3 i,
.password-section h3 i {
    color: var(--primary);
}

.form-section .form-row + .form-row {
    margin-top: 13px;
}

.full-width {
    grid-column: 1 / -1;
}

.answer-section textarea {
    background: #fff;
}

.final-answer-section {
    border-color: #d9eede;
    background: #fbfffd;
}

.section-title-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}

.modal-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 15px;
    padding: 14px 20px;
    background: #fcfcfe;
    border-top: 1px solid var(--border);
}

.modal-footer-actions {
    display: flex;
    gap: 8px;
    margin-left: auto;
}

body.modal-open {
    overflow: hidden;
}


/* Business information */
.save-status { display: inline-flex; align-items: center; gap: 8px; padding: 7px 11px; background: #fff; border: 1px solid var(--border); border-radius: 999px; color: var(--text-soft); font-size: 10px; }
.save-status > span { width: 7px; height: 7px; background: var(--green); border-radius: 50%; box-shadow: 0 0 0 3px var(--green-soft); }
.save-status.is-dirty > span { background: var(--orange); box-shadow: 0 0 0 3px var(--orange-soft); }
.save-status.is-saving > span { background: var(--blue); box-shadow: 0 0 0 3px var(--blue-soft); animation: pulse 1s ease infinite; }
.save-status.is-error > span { background: var(--red); box-shadow: 0 0 0 3px var(--red-soft); }
@keyframes pulse { 50% { opacity: .35; } }
.business-layout { display: grid; grid-template-columns: minmax(0, 1fr) 310px; gap: 20px; }
.business-editor-card { min-width: 0; overflow: hidden; }
.business-header { min-height: 74px; }
.character-meter { display: flex; align-items: baseline; gap: 4px; padding: 7px 10px; background: var(--primary-soft); border-radius: 9px; }
.character-meter strong { color: var(--primary); font-size: 13px; }
.character-meter span { color: #827b9f; font-size: 9px; }
.business-editor-wrap { position: relative; padding: 18px; }
#business-info { width: 100%; min-height: 620px; max-height: 75vh; padding: 20px; background: #fdfdff; border-color: var(--border); border-radius: 13px; font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: 12px; line-height: 1.8; resize: vertical; }
.editor-watermark { position: absolute; right: 34px; bottom: 32px; color: #c7c3da; font-size: 9px; font-weight: 750; pointer-events: none; }
.business-footer { display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 14px 20px; background: #fcfcfe; border-top: 1px solid var(--border); }
.autosave-note { display: flex; align-items: center; gap: 9px; color: var(--text-soft); font-size: 9px; }
.autosave-note > i { color: var(--green); font-size: 17px; }
.autosave-note span { display: flex; flex-direction: column; }
.autosave-note strong { color: #474a59; }
.business-tips { display: flex; flex-direction: column; gap: 15px; }
.tip-card { padding: 20px; }
.tip-icon { display: inline-grid; place-items: center; width: 41px; height: 41px; margin-bottom: 13px; border-radius: 12px; }
.tip-icon.purple { color: var(--primary); background: var(--primary-soft); }
.tip-card h3 { margin: 0 0 12px; font-size: 14px; }
.tip-card ul { display: flex; margin: 0; padding: 0; flex-direction: column; gap: 9px; list-style: none; }
.tip-card li { position: relative; padding-left: 17px; color: var(--text-soft); font-size: 10px; }
.tip-card li::before { position: absolute; top: 7px; left: 1px; width: 5px; height: 5px; content: ""; background: var(--primary); border-radius: 50%; }
.info-card { display: flex; align-items: flex-start; gap: 11px; padding: 16px; }
.info-card > i { color: var(--blue); font-size: 20px; }
.info-card > div { display: flex; flex-direction: column; }
.info-card strong { font-size: 11px; }
.info-card p { margin: 3px 0 0; color: var(--text-soft); font-size: 9px; }
.version-card { display: flex; align-items: center; padding: 16px; flex-direction: column; text-align: center; }
.version-card span, .version-card small { color: var(--text-faint); font-size: 9px; }
.version-card strong { margin: 3px 0; font-size: 12px; }

/* Settings and admin */
.api-key-status.is-missing { color: var(--red); background: var(--red-soft); border-color: #f6d6da; }
.settings-layout { display: grid; align-items: start; grid-template-columns: minmax(0, 1fr) 330px; gap: 20px; }
.settings-main, .settings-side { display: flex; min-width: 0; flex-direction: column; gap: 18px; }
.settings-card { overflow: hidden; }
.settings-card-header { display: flex; align-items: flex-start; gap: 12px; padding: 18px 20px; border-bottom: 1px solid var(--border); }
.settings-icon { display: inline-grid; flex: 0 0 auto; place-items: center; width: 40px; height: 40px; border-radius: 12px; font-size: 17px; }
.settings-icon.purple { color: var(--primary); background: var(--primary-soft); }
.settings-icon.blue { color: var(--blue); background: var(--blue-soft); }
.settings-icon.orange { color: var(--orange); background: var(--orange-soft); }
.settings-icon.green { color: var(--green); background: var(--green-soft); }
.settings-card-header h2 { margin: 1px 0 2px; font-size: 15px; }
.settings-card-header p { margin: 0; color: var(--text-soft); font-size: 10px; }
.settings-card-body { display: flex; padding: 20px; flex-direction: column; gap: 17px; }
.danger-check { display: flex; align-items: flex-start; gap: 9px; padding: 11px 12px; color: var(--red); background: var(--red-soft); border-radius: 10px; cursor: pointer; }
.danger-check input { width: 15px; min-height: 15px; margin: 2px 0 0; }
.danger-check span { display: flex; flex-direction: column; }
.danger-check strong { font-size: 10px; }
.danger-check small { color: #bd6a74; font-size: 9px; }
.bot-switch-card { padding: 20px; background: linear-gradient(145deg, #fff, #f8fffc); }
.bot-switch-top { display: flex; align-items: center; justify-content: space-between; }
.bot-switch-card h2 { margin: 16px 0 4px; font-size: 16px; }
.bot-switch-card p { margin: 0; color: var(--text-soft); font-size: 10px; }
.compact-settings .settings-card-header { align-items: center; padding-bottom: 14px; }
.settings-update-note { margin: -5px 0 0; color: var(--text-faint); font-size: 9px; text-align: center; }
.settings-update-note i { margin-right: 4px; }
.switch-field { display: flex; min-height: 44px; align-items: center; justify-content: space-between; padding: 0 12px; background: #fafafd; border: 1px solid var(--border); border-radius: 11px; }
.switch-field > span { color: var(--text-soft); font-size: 11px; }
.role-info { display: flex; align-items: flex-start; gap: 9px; margin: 17px 0; padding: 11px 12px; color: #5c6074; background: var(--blue-soft); border-radius: 10px; }
.role-info i { color: var(--blue); }
.role-info p { margin: 0; font-size: 10px; }
.password-section { padding-top: 17px; border-top: 1px solid var(--border); }
.admin-cell { display: flex; align-items: center; gap: 9px; }
.admin-cell .avatar { width: 34px; height: 34px; font-size: 10px; }
.admin-cell > span:last-child { display: flex; flex-direction: column; }
.admin-cell strong { color: var(--text); font-size: 11px; }
.admin-cell small { color: var(--text-faint); font-size: 9px; }
.role-badge { display: inline-flex; padding: 4px 8px; color: #626578; background: #f0f1f5; border-radius: 999px; font-size: 9px; font-weight: 750; }
.role-badge.super_admin { color: var(--primary); background: var(--primary-soft); }
.role-badge.admin { color: var(--blue); background: var(--blue-soft); }

/* SweetAlert */
.swal2-popup { border-radius: 18px !important; box-shadow: var(--shadow-lg) !important; font-family: inherit !important; }
.swal2-title { color: var(--text) !important; font-size: 20px !important; }
.swal2-html-container { color: var(--text-soft) !important; font-size: 13px !important; }
.swal2-confirm, .swal2-cancel { min-height: 42px; padding: 0 17px !important; border-radius: 10px !important; font-size: 12px !important; font-weight: 750 !important; }
.swal2-confirm { background: var(--primary) !important; }
.swal2-toast { border: 1px solid var(--border) !important; border-radius: 12px !important; box-shadow: var(--shadow-md) !important; }
.swal2-toast .swal2-title { font-size: 12px !important; }

@media (max-width: 1240px) {
    .stats-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .dashboard-grid { grid-template-columns: minmax(0, 1.4fr) minmax(270px, .7fr); }
    .settings-layout { grid-template-columns: minmax(0, 1fr) 290px; }
    .business-layout { grid-template-columns: minmax(0, 1fr) 280px; }
}

@media (max-width: 1024px) {
    .sidebar { transform: translateX(-102%); box-shadow: var(--shadow-lg); }
    body.sidebar-open .sidebar { transform: translateX(0); }
    .icon-btn.sidebar-close, .icon-btn.menu-toggle { display: inline-grid; }
    .sidebar-overlay { position: fixed; inset: 0; z-index: 45; background: rgba(24, 24, 42, .38); backdrop-filter: blur(3px); }
    body.sidebar-open .sidebar-overlay { display: block; }
    .main-area { margin-left: 0; }
    .faq-workspace { grid-template-columns: minmax(280px, 350px) minmax(0, 1fr); }
    .auth-shell { grid-template-columns: .9fr 1.1fr; }
    .auth-visual { padding: 6vw; }
    .visual-content h1 { font-size: 42px; }
}

@media (max-width: 900px) {
    .dashboard-grid, .business-layout, .settings-layout { grid-template-columns: 1fr; }
    .business-tips { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); }
    .settings-side { display: grid; align-items: start; grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .settings-side > .btn, .settings-update-note { grid-column: 1 / -1; }
    .faq-workspace { grid-template-columns: 1fr; }
    .faq-list-panel { min-height: 420px; }
    .faq-list { max-height: 390px; }
    .auth-shell { display: block; }
    .auth-visual { display: none; }
    .auth-panel { min-height: 100vh; }
    .auth-mobile-brand { display: flex; }
}

@media (max-width: 720px) {
    .topbar { min-height: 76px; padding: 0 16px; }
    .topbar .eyebrow, .security-pill { display: none; }
    .topbar h1 { margin: 0; font-size: 19px; }
    .content-area { padding: 20px 14px 34px; }
    .page-intro { align-items: stretch; flex-direction: column; margin-bottom: 18px; }
    .page-intro .btn { align-self: flex-start; }
    .stats-grid { grid-template-columns: 1fr 1fr; gap: 10px; }
    .stat-card { padding: 15px; }
    .stat-icon { width: 40px; height: 40px; }
    .stat-card strong { font-size: 20px; }
    .welcome-banner { align-items: stretch; padding: 22px; flex-direction: column; }
    .bot-health { min-width: 0; }
    .dashboard-grid { gap: 14px; }
    .business-tips { grid-template-columns: 1fr; }
    .business-header, .business-footer, .editor-footer, .table-toolbar { align-items: stretch; flex-direction: column; }
    .business-footer .btn { width: 100%; }
    .editor-footer .editor-actions { justify-content: flex-end; }
    .table-toolbar .filter-group { align-items: stretch; flex-direction: column; }
    .filter-group select { width: 100%; }
    .customer-form-grid { grid-template-columns: 1fr; }
    .answer-section, .full-width { grid-column: auto; }
    .form-row { grid-template-columns: 1fr; }
    .form-section .form-row + .form-row { margin-top: 13px; }
    .modal-dialog { max-height: calc(100vh - 16px); border-radius: 15px; }
    .app-modal { padding: 8px; }
    .modal-body { padding: 14px; }
    .modal-footer { align-items: stretch; flex-direction: column; }
    .modal-footer-actions { width: 100%; margin: 0; }
    .modal-footer-actions .btn { flex: 1; }
    .settings-side { display: flex; }
    .dt-container .dt-layout-row { align-items: stretch !important; flex-direction: column !important; gap: 10px; }
    .dt-container .dt-search { justify-content: space-between; }
    .dt-container .dt-search input { flex: 1; width: auto; }
    .auth-panel { padding: 28px 22px; }
    .auth-panel-scroll { padding: 30px 18px; }
}

@media (max-width: 520px) {
    .stats-grid { grid-template-columns: 1fr; }
    .stat-card > a { margin-left: auto; }
    .recent-item { align-items: flex-start; }
    .recent-meta { display: none; }
    .card-header { align-items: flex-start; flex-direction: column; }
    .card-header .btn { width: 100%; }
    .editor-header { align-items: flex-start; flex-direction: column; }
    .editor-status { width: 100%; justify-content: space-between; }
    .editor-status select { width: 150px; }
    .editor-body { padding: 16px; }
    .editor-footer .last-update { display: none; }
    .editor-actions { width: 100%; }
    .editor-actions .btn { flex: 1; padding: 0 10px; }
    .faq-workspace { gap: 14px; }
    #business-info { min-height: 500px; padding: 15px; }
    .business-editor-wrap { padding: 12px; }
    .character-meter { align-self: flex-start; }
    .section-title-row { align-items: flex-start; flex-direction: column; }
    .section-title-row .btn { width: 100%; }
    .modal-header { padding: 14px; }
    .modal-header .modal-icon { display: none; }
    .auth-heading h2 { font-size: 25px; }
    .auth-mobile-brand { margin-bottom: 30px; }
}

@media (prefers-reduced-motion: reduce) {
    *, *::before, *::after { scroll-behavior: auto !important; animation-duration: .01ms !important; animation-iteration-count: 1 !important; transition-duration: .01ms !important; }
}